Frequently Asked Questions

Yes, you can change your booking up to 24 hours before the scheduled pickup time. To make changes, access the "My Booking" section on our website using the details from your confirmation email. If you cannot access online, contact us through the contact form or call +351 937 545 000.

You can cancel through the "My Booking" section on our website, using the details from your confirmation email. Cancellation policy: • More than 24h in advance: full refund • Between 12-24h: 50% refund • Less than 12h: no refund If you cannot access online, contact us directly.

Don't worry! We monitor all flights automatically. If your flight is delayed, your driver will be informed and will adjust the pickup time. There are no additional costs for flight delays. Updates are subject to driver availability.

Yes, please send the new flight schedule as soon as possible through the "My Booking" section or contact us directly. If boarding is in less than 24 hours, urgently call +351 937 545 000 to ensure the driver is informed.

The driver will be waiting for you in the arrivals hall of Faro Airport, holding a sign with your name. The exact location will be confirmed in the booking confirmation email. If you cannot find the driver, call the emergency number provided in the email.

The driver waits up to 60 minutes after the scheduled landing time at no additional cost. This time is sufficient to collect luggage and pass through customs. If you need more time, contact us in advance.

The driver will have a sign with your full name (as indicated in the booking) and FARWAYS uniform. All our drivers are licensed professionals and identified. If in doubt, you can always call the emergency number provided in the confirmation email.

Medium suitcase: approximately 65-70 cm (26-27 inches) - standard checked luggage Small suitcase: about 35 cm (14 inches) - backpack or hand luggage If you have large, special luggage (golf clubs, bicycles, etc.) or more than standard quantity, indicate in the "Observations" field when booking to ensure the appropriate vehicle.

Yes! We provide child and baby seats upon request: • 0-1 years (Group 0+): €7 • 1-3 years (Group 1): €6 • 5-12 years (Group 2/3): €4 You can request in the "Child Seats" section during booking. The seats comply with all European safety standards.

Yes, but it is important to inform us in the booking. Each vehicle type has specific luggage capacity. If you have more luggage than standard, we can suggest a larger vehicle or arrange additional transport. Always indicate in the "Observations" field special items such as sports equipment, baby strollers, etc.

No! All our services are PRIVATE transfers. You and your group will be the only occupants of the vehicle. We do not do shared transfers. The vehicle is exclusively yours throughout the journey, ensuring comfort, privacy and punctuality.

Our service includes: ✅ Licensed professional driver ✅ Clean and comfortable vehicle ✅ Air conditioning ✅ Free Wi-Fi ✅ Free water ✅ Flight monitoring ✅ Meet & greet service at the airport ✅ Luggage assistance ✅ No waiting costs (up to 60 min at airport) ✅ All taxes included

Yes! Our private transfer service takes you directly from the airport to the door of your hotel, apartment or any other address in the Algarve. No intermediate stops, no waiting. Door-to-door service with maximum comfort and speed.

We accept: 💳 Credit/debit card (Visa, Mastercard, American Express) 💰 Cash (Euros) directly to the driver 🌐 PayPal (online payment) 💼 Bank transfer (for corporate bookings) Online payment is secure and processed through a certified platform.

Yes! The prices shown on our website are FINAL and include: ✅ VAT at legal rate ✅ All fees and taxes ✅ Fuel ✅ Tolls (if applicable) ✅ Full insurance ✅ No hidden costs The price you see is the price you pay. Guaranteed!

Yes! We offer an automatic 10% discount on all round trip bookings. In addition, we have a special winter promotion (November to March) with 30% discount + 10% additional on round trips. Discounts are applied automatically at the time of booking.

Yes! All our drivers are: ✅ Professionally licensed (TVDE/Taxi) ✅ With minimum 5 years experience ✅ Certified by transport authority ✅ With deep knowledge of the Algarve ✅ Fluent in Portuguese, English and Spanish ✅ Trained in customer service ✅ With clean criminal record

Yes! All our vehicles have: ✅ Comprehensive insurance ✅ Passenger insurance ✅ Up-to-date technical inspections ✅ Regular maintenance ✅ Cleaning and disinfection after each service ✅ Complete safety equipment Your safety is our top priority.

FARWAYS is a registered and licensed company: 📋 NIPC: 505413850 📋 RNAVT: 8586 (National Registry of Travel Agents) 📋 Valid transport license 📋 Over 15 years of experience 📋 +5000 satisfied customers 📋 Verified reviews You will receive an immediate confirmation email with all details and booking number. You can always verify legitimacy by contacting us directly.